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Shipping Policy

LUMINAPATH TRADE LLC ——Shipping Policy

LUMINAPATH TRADE LLC (hereinafter referred to as "we") specializes in providing cup products to customers worldwide. We offer convenient cross-border shipping services through our cross-border e-commerce platform (official website: luminapathtrade.com). This Shipping Policy is designed to clarify order shipping, cross-border shipping, logistics tracking, and related precautions to ensure a safe and secure cross-border shopping experience. Please read this policy carefully before placing an order through our cross-border e-commerce website. Once you submit your order, you are deemed to have accepted and complied with all of its terms.

1. Shipping Information
Shipping Time: We will arrange shipping within 5-7 calendar days (excluding weekends and statutory holidays) after your order has been paid and your order information has been confirmed. If your order needs to be shipped from a different warehouse or if shipping is delayed due to force majeure (such as natural disasters or logistics hub outages), we will notify you of the delay and estimated shipping time in advance via email (to the email address you provided when placing your order).
Shipping Area: Our cross-border shipping service covers many countries and regions worldwide (please check the shipping address selection page when placing your order for details). Shipping Proof: After your order is shipped, we will generate a tracking number and upload it to the "My Orders" page on our official website. We will also email you the tracking number and a tracking link, allowing you to track the cross-border shipment status of your shipment.

2. Cross-border Shipping Time and Methods
Shipping Time: Cross-border shipping time is affected by factors such as the destination country/region, logistics routes, and customs clearance efficiency. The overall shipping cycle is 20-40 calendar days (from shipment to the logistics point in the destination country/region, excluding last-mile delivery time and customs clearance delays within the destination country/region). The following are time specifications for common scenarios:
If the destination country/region has simple customs clearance procedures and smooth logistics routes, shipping time may be shortened to [20-30] calendar days.
If the destination country/region is during peak season, holidays, or has complex customs clearance procedures, shipping time may be extended to [30-40] calendar days. We will post real-time shipping times for popular regions on our official website for your reference. Shipping Method: We will select a partner cross-border logistics service provider (such as international postal services, reputable cross-border express delivery agents, etc.) based on the order's delivery address, product weight, and logistics costs. We will use standard cross-border shipping methods (excluding expedited shipping services. Please contact us by email to inquire about additional fees if expedited shipping is required) to ensure safe and compliant delivery of your goods.

3. Shipping Fees and Taxes
Shipping Fees: Cross-border shipping fees will be calculated based on the weight and volume of your order, the destination country/region, and the logistics method. A detailed fee statement will be automatically generated when you place your order, and you will be required to pay the shipping fee when you pay for your order.
Tax Note: You are solely responsible for any import duties, VAT, customs clearance fees, and other taxes and charges incurred during cross-border shipping (we do not cover any cross-border taxes and charges). We recommend that you understand the import tax and fee policies of the destination country/region before placing your order to avoid delays in receiving your goods due to tax issues. If the goods are returned or destroyed due to your refusal to pay the relevant taxes and fees, we will not be responsible for refunds or restocking, and may deduct logistics costs from the order amount.

4. Logistics Tracking and Exception Handling
Logistics Tracking: After your order is shipped, you can track its status through the following methods:
Official Tracking: Log in to luminapathtrade.com, go to the "My Orders" page, find the corresponding order, and click "Logistics Tracking" to be redirected to the logistics provider's page to view real-time progress.
Email Inquiry: If the logistics information has not been updated for an extended period (more than 40 calendar days) or cannot be tracked through the official website, please send an email to [email protected], specifying "Cross-border Logistics Inquiry" and "Order Number." We will assist in contacting the logistics provider to verify the situation and respond within 1-3 business days. Exception Handling:
Delayed Shipments: If shipping time exceeds 40 calendar days without reasonable explanation, you may request a logistics delay verification. We will assist in communicating with the logistics provider. If the shipment is confirmed lost or delayed for an extended period, we may reship or issue a partial refund (minus any incurred logistics costs) based on your needs.
Damaged/Lost Shipments: Upon receipt, please inspect the packaging and product condition. If you find any damaged, missing, or missing shipments, please immediately take photos of the package, shipping label, and product in question and send them to [email protected] for after-sales service. We will review the issue within 3-5 business days and, if confirmed to be a logistics issue, we will arrange for a reshipment (free shipping) or a refund. If you have already signed for the shipment and did not raise any objections on site, any subsequent reports of damaged/lost shipments will be unreliable and may not be accepted.

5. Special Instructions
Address Accuracy: Please ensure your cross-border shipping address (including country/region, city, street, postal code, and contact number) is complete and accurate when placing your order. We are not responsible for any undeliverable, returned, or delayed shipments due to an incorrect address, and you may be required to pay for reshipping.
Prohibited Items: We only ship cups that meet global logistics compliance requirements. We do not ship prohibited items (such as flammable, explosive, or dangerous goods). Any logistics issues caused by requesting prohibited items in your order are your sole responsibility.
Policy Updates: We may revise this shipping policy based on changes in cross-border logistics policies, adjustments to logistics service providers, or fluctuations in shipping costs. The revised policy will be prominently posted in the cross-border section of our official website, luminapathtrade.com, and will take effect from the date of posting. If any revisions affect your order rights, we will retain the original policy for orders placed before the announcement.

6. Contact Information
If you have any questions about our cross-border shipping policies or require assistance with the logistics process, please contact us through the following methods:
Official Website: luminapathtrade.com
Company Registration Number: 2025-001759127

We will respond to your inquiries within 1-3 business days and strive to ensure a smooth cross-border shopping and shipping experience.