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Privacy Policy

LUMINAPATH TRADE LLC——Privacy Policy

LUMINAPATH TRADE LLC (hereinafter referred to as "we") recognizes the importance of user information security and privacy protection. This Privacy Policy describes how we collect, use, store, and protect the personal information of our users (hereinafter referred to as "you") when using our products (including but not limited to cups) and services (including consultation, purchase, and after-sales services provided through our official website, luminapathtrade.com), as well as your rights regarding your personal information. Please read and understand this Privacy Policy carefully before using our products or services. Your use or continued use of our products/services constitutes your agreement to all of this Policy.

1. Scope of Information Collection
Basic Identity Information: When you place an order, inquire, or participate in an event through our official website, you may be asked to provide your name, contact number, email address (e.g., [email protected] is our official contact email address; messages sent to this email address may include your personal email address), and shipping address to ensure smooth order processing, service connection, or event participation. Usage Information: When you visit our official website, luminapathtrade.com, we may use technical means (such as cookies and logs) to collect information about your device (such as device model and operating system version), access information (such as access time, pages viewed, and duration of stay), and network information (such as IP address and network operator). This information is used solely to optimize the official website experience and ensure service stability.
Other Information: We will collect your comments and suggestions, or information you provide when participating in user surveys (such as product preferences), based on your authorization, for the sole purpose of improving our products and services.

2. Purpose of Information Use
We will only use the collected information within the following legal and necessary scopes:
Transaction and service completion: such as processing your order payment, arranging product delivery, and providing after-sales consultation (such as responding to your questions at [email protected]);
Product and service optimization: analyzing user behavior, improving website functionality, enhancing the design and quality of our cups, and developing new products that meet user needs;
Communication and Notification: with your consent, sending you information such as product updates and event notifications (you may unsubscribe at any time);
Compliance and Security: complying with laws and regulations, responding to regulatory inspections, preventing, identifying, and addressing risks such as fraud and security breaches, and protecting your and our legitimate rights and interests.

3. Information Sharing and Disclosure
We promise not to sell or rent your personal information to any third party. We may share or disclose your information only in the following circumstances:
Service Partners: To facilitate functions such as order fulfillment and payment processing, we may share necessary information (such as shipping addresses and payment-related information) with third-party logistics providers and payment institutions. However, these partners may only use the information to provide the services they provide and are subject to strict confidentiality obligations.
Legal Requirements: Upon receipt of legal instructions from judicial or regulatory authorities (such as court subpoenas or investigative letters), we will disclose necessary information in accordance with the law.
Protecting Rights and Interests: Disclosing information will be done to the extent reasonably necessary to protect the legitimate rights and interests of you, us, or third parties (such as combating fraud and resolving disputes).

4. Information Storage and Protection
Storage Method and Duration: Your personal information will be stored on our designated secure servers or partnered compliant cloud storage platforms. The storage period will be determined based on the purpose of information use and legal and regulatory requirements (e.g., transaction information will be retained until the order is completed and the statutory retention period has been met. After that period, it will be deleted or anonymized in accordance with the law).
Security Protection Measures: We implement both technical and managerial protection measures, such as data encryption, access control, regular security audits, and employee confidentiality training, to prevent information leakage, tampering, and loss. However, please note that Internet transmission and storage carry certain security risks. We cannot completely prevent information security breaches caused by force majeure or malicious third-party attacks. You must properly safeguard your account (if any) and password to prevent information leakage.

5. User Rights
You have the following rights regarding your personal information, as provided by law, and we will provide necessary assistance in exercising these rights:
Right to Inquire and Correct: You can access and correct your personal information by accessing your personal account on luminapathtrade.com (if any) or by emailing [email protected].
Right to Deletion: If you believe the information we have collected exceeds the necessary scope or you no longer need our services, you may request deletion of your personal information (unless required by law or regulation).
Right to Withdraw Consent: You may withdraw your authorization for the collection and use of your information at any time (e.g., unsubscribing from event notifications). However, withdrawing consent may affect the normal use of some services (e.g., not receiving order logistics notifications).
Right to Complain and Suggest: If you have any questions or objections regarding the handling of your personal information, please contact us at [email protected]. We will respond and address your concerns within a reasonable period of time.

6. Privacy Protection for Minors
Our products and services are primarily intended for adults, and we do not actively collect personal information from minors (under the age of 18). If a minor uses our services with their guardian's consent, the guardian must assist them in complying with this Privacy Policy. If we discover that we have mistakenly collected any information about a minor, we will immediately delete it.

7. Privacy Policy Updates
We may revise this Privacy Policy based on changes in laws and regulations, business adjustments, and other circumstances. The revised policy will be prominently posted on our official website at luminapathtrade.com and will take effect upon such posting. (If any revision involves material changes to our rights and interests, we will provide you with advance notice through reasonable means.) Please review this policy regularly for updates.

8. Contact Information
If you have any questions, suggestions, or complaints regarding this Privacy Policy, please contact us through the following means:
Official Website: luminapathtrade.com
Company Registration Number: 2025-001759127

Upon receiving your feedback, we will promptly communicate with you and address any issues.